Privacy Policy

Last updated:

This Privacy Policy describes how Bioourinsing, operating at bioourinsing.world and Erottajankatu 9 B, 00130 Helsinki, Finland, collects, uses, stores, and protects personal data when you purchase or inquire about our budget healthy eating consultation products, including the Starter Kitchen Session, Monthly Meal Blueprint, and Family Budget Bundle.

1. Data Controller

The data controller responsible for your personal information is Bioourinsing. For privacy-related requests, contact us at contact@bioourinsing.world or +3585062377. We process data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Finnish data protection legislation.

2. Scope of This Policy

This policy applies to personal data processed through our website, consultation booking flows, video and in-person sessions, email correspondence, payment processing related to consultation packages, and any follow-up materials such as meal plans and grocery lists delivered as part of our services.

3. Categories of Personal Data We Collect

Depending on your interaction with our consultation products, we may collect:

• Identity and contact data: name, email address, phone number if provided, and mailing preferences.
• Consultation-related data: dietary preferences, allergies, household size, weekly food budget, shopping habits, health-related goals you voluntarily share, and session notes prepared by our consultants.
• Technical data: IP address, browser type, device information, pages visited on bioourinsing.world, and cookie identifiers as described in our Cookies Policy.
• Payment and billing data: transaction references, invoice details, and billing address when required for Finnish VAT documentation. Full payment card numbers are processed by our payment provider and not stored on our servers.
• Communication records: messages submitted through our contact form and email threads regarding package selection, rescheduling, or plan adjustments.

4. Purposes and Legal Bases for Processing

We process your personal data for the following purposes and on the following legal bases under GDPR:

• Performance of a contract (Article 6(1)(b)): delivering consultation sessions, creating personalized meal frameworks, sending purchased digital materials, and managing subscriptions to the Monthly Meal Blueprint.
• Consent (Article 6(1)(a)): where you opt in to marketing communications about new consultation formats or seasonal eating guides, and where you accept non-essential cookies on our website.
• Legitimate interests (Article 6(1)(f)): improving our consultation quality, securing our website, preventing fraud, and analyzing aggregated usage patterns without identifying individuals.
• Legal obligation (Article 6(1)(c)): retaining invoices and accounting records as required by Finnish law.

5. Product-Specific Data Use

For the Starter Kitchen Session, we use your submitted goals and pantry information solely to prepare your three-day sample outline and budget checklist during the 45-minute consultation window and for up to thirty days afterward to answer reasonable follow-up questions.

For the Monthly Meal Blueprint, we retain meal plan versions and check-in notes for the duration of your active subscription plus twelve months to document service delivery and support plan continuity if you renew.

For the Family Budget Bundle, we process household composition and portion requirements to scale recipes appropriately. We do not collect children's personal data beyond what parents or guardians voluntarily provide for meal planning purposes.

6. Data Sharing and Recipients

We do not sell your personal data. We may share limited data with:

• Service providers acting as processors, such as video conferencing platforms, cloud storage for session summaries, email delivery services, payment processors, and website hosting located within the EU or covered by appropriate safeguards.
• Public authorities when required by law, court order, or regulatory inquiry.

All processors are bound by written agreements requiring GDPR-compliant handling and processing only on our documented instructions.

7. International Transfers

We primarily store and process data within the European Economic Area. If a subprocessors requires transfer outside the EEA, we ensure appropriate safeguards such as Standard Contractual Clauses or an adequacy decision before any transfer occurs.

8. Retention Periods

Contact form inquiries not leading to a purchase are deleted within twelve months unless you request earlier deletion. Consultation records tied to a completed package are retained for three years to support accountability and dispute resolution. Accounting records are kept for six years per Finnish bookkeeping requirements. Marketing consent records are kept until you withdraw consent plus proof of withdrawal for one year.

9. Security Measures

We implement technical and organizational measures including encrypted connections (HTTPS), access controls limited to authorized consultants, secure password policies for internal systems, and regular review of data handling procedures. No method of transmission over the internet is completely secure; we encourage you to use strong passwords for any client portal credentials we may issue.

10. Your Rights

Under GDPR you have the right to access, rectify, erase, restrict processing, data portability, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing. You may lodge a complaint with the Office of the Data Protection Ombudsman in Finland (Tietosuojavaltuutetun toimisto). To exercise your rights, contact contact@bioourinsing.world with sufficient detail to verify your identity.

11. Children

Our consultation products are intended for adults booking on behalf of themselves or their households. We do not knowingly collect personal data directly from individuals under sixteen without parental authorization embedded in the family consultation context.

12. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects. Meal recommendations are prepared by human consultants using professional judgment.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our consultation offerings or legal requirements. Material changes will be posted on bioourinsing.world with an updated date at the top of this page.

14. Contact

Bioourinsing, Erottajankatu 9 B, 00130 Helsinki, Finland. Phone: +3585062377. Email: contact@bioourinsing.world.